Customer Care

HippodromWe take customer care very seriously at TOA Taxis.

Customer Compliments

You do not have to take our word for it. See below some remarks from our customers about our service.

"This afternoon my son returned to brum from his home town of Blackpool. At New st Station he used one of your cabs to get back to university but left his rucksack in the cab when he got out. After returning to the station and speaking with drivers on the rank, he ended up being given your number. A radio call was put out …with the result that the driver returned back to the rank, and with a smile returned the rucksack to him. As someone who works in public transport I know people are quick to complain and not so quick to compliment. How can we say thank you, I have asked my son to make sure that a personal thank you reaches either yourselves or the driver.The best way to repay your service is to continue using it, so I hope my son does just that. Once again a big thank you, and best wishes to you all." Steve Cullen, Senior Depot Controller, Blackpool Transport

"Being in the media business, it is important that we attend numerous glamoruous functions, so it is really great to know that attending the event in style will be complemented by our journey in a TOA black cab and when leaving the event we feel safe and secure, using TOA Taxis, whatever time the event finishes." GEM Media Ltd

Customer Complaints

We take delight in customer complaints, because we know that every complaint is an opportunity to prove to our customers that we are not only a service provider but a partner in their journey in any one of our taxis.

If you have a complaint, please email the Secretary at This email address is being protected from spambots. You need JavaScript enabled to view or write to:

The Secretary, TOA Taxis, 100 Vivian Road, Harborne, Birmingham, West Midlands, B17 0DJ. 

Once we have received your complaint we will reply within 24 hours. Within the reply we will detail the next step in the complaints procedure and if possible outline the timescale for the resolution of your complaint.

TOA now offers on-line credit card bookings with 3D security via our Apps